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Sterling, VA -- Congresswoman Jennifer Wexton (D-VA-10) announced today that her office has helped recover $4.5 million owed to constituents from federal agencies, such as the Department of Veterans Affairs, Social Security Administration, and the Internal Revenue Service. Her team has resolved a total of 3,275 cases in service to the people of Virginia’s 10th District and responded to over 100,000 constituent letters and emails. Stories of just a few of these constituents are included below.

"Since the day I took office, my team and I have been working tirelessly on behalf of the people of Virginia-10. I believe that our constituent services are second to none,” said Congresswoman Jennifer Wexton. “The casework that my office has completed is one of the most direct ways we can make a difference in the everyday lives of my constituents, especially as we continue to face the many challenges of COVID-19. To everyone in Virginia-10, please know that my team and I are always here to assist in any way that we can."

Since the transition to remote work in March, Wexton’s office has provided uninterrupted constituent services. The office has closed 2,190 cases during the COVID-19 crisis to help constituents access critical services and programs from the federal government. Wexton and her team have been in constant communication with constituents during COVID-19. She has hosted 17 total town halls, including 9 during the pandemic, sends updates via weekly newsletters, and has continually emphasized that those who need help should not hesitate to reach out to her office.

Some examples of successful cases that Wexton’s team has closed during COVID-19 include:

• Helping a constituent’s mother who had been stranded in India for several months because of the pandemic find flight options after being unable to take a repatriation flight from the State Department.
• Working with the IRS to help resolve a discrepancy with a constituent’s reported income and withheld federal taxes that was holding up her refund. The discrepancy was addressed and the constituent’s refund was released, all before the IRS notified her of the issue.
• Connecting a constituent who is a 1099 employee with the Virginia Employment Commission (VEC) to address an outstanding issue on her account. The constituent received Pandemic Unemployment Assistance (PUA) benefits totaling $6,500 of backpay.

If constituents can’t get an answer from a federal agency in a timely fashion, or if they feel they have been treated unfairly, Congresswoman Wexton’s office may be able to help resolve a problem or get constituents the information they need. While Wexton’s office cannot always guarantee constituents a favorable outcome, staff will always work to ensure constituents receive a fair and timely response to their problem.

Congresswoman Wexton’s staff is able to help constituents navigate issues with federal agencies, including: 

• Social Security and Medicare
• Veterans’ Benefits
• IRS Issues
• Passports and Visas
• Small Business Assistance
• Federal Grants and Loans

Constituents can learn more about how to request assistance with a federal agency here. Wexton’s offices are available by phone any weekday during business hours or via email using the contact page on her website. 

• Washington, DC: (202) 225-5136
• Sterling: (703) 234-3800
• Winchester: (703) 236-1300

Wexton’s office has also compiled an online resource guide to help constituents navigate the COVID-19 crisis, connecting them to important information on everything from local food assistance to small business lending programs.

Below are testimonials from constituents who have received help from Wexton’s office:

"Two weeks after Rep. Wexton made an inquiry with the USCIS, we received a green card that my mother has been waiting for for almost 2 years! I am forever grateful for that.” -- Olga from South Riding

"This office is amazingly timely, courteous, and professional. It was a real inspiration in my opinion of today’s government to have received this personalized assistance. Well done!” -- Richard from Winchester

"Once I FAXed the required documents, within a day or two, [Rep. Wexton’s office] had submitted my package to the VA Regional Pension Management Office requesting expedited consideration. In less than a month the VA had approved her benefits accelerating a process that we feared would take us beyond the point where the benefits could make a real difference.” -- Richard, for his mother who lives in Leesburg

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